Frequently Asked Questions
How can I pay for my order?
You can pay securely and discreetly using Interac E-Transfer. Just follow the checkout instructions carefully to complete your payment.
Who can order from Nic Tins?
Only Canadian residents aged 19 and older can purchase products from our website.
How do you ship orders?
We ship all packages discreetly and securely using Xpresspost™ via Canada Post.
How long does shipping take?
Once payment is received, we process your order quickly.
Orders placed before 12:00 PM PST ship the same day
Orders placed after noon ship the next business day
Delivery time: 2–3 business days to most cities; longer for rural areas
Where do you ship from?
All orders ship from Vancouver, BC. If your tracking shows “Richmond, BC,” it’s on its way.
Where do you ship to?
We currently only ship within Canada.
What does the package look like?
Your order ships in a plain, unmarked box or mailer with no branding — fully discreet and secure.
How much does shipping cost?
FREE shipping on orders over $99 (after discounts)
Flat rate of $25 for orders under $99
Ensure your subtotal (before shipping) is $99+ to qualify for free shipping.
Can I pick up my order?
No — we are online only at this time. All orders are shipped.
Is your site reliable and trustworthy?
Yes. We offer only top-quality products from trusted sources, backed by real customer reviews. Have an issue? Just contact us — we’ll make it right.
How does your points system work?
Earn 1 point for every $10 spent. Points can be redeemed for discounts on future orders.
Can I change my order after payment?
Unfortunately, we cannot modify orders once payment is complete.
Want to add items? Simply place a new order.
Can I request a specific product?
Absolutely! Send your request to [email protected] — we’ll do our best to get it for you.
My tracking number isn’t working — what should I do?
Canada Post tracking may take up to 24 hours to update.
If there’s still no update after 48 hours, email us at [email protected].